Shipping & Returns
Order Processing
We try to ship every order either the same or next business day - orders received by 1PM will usually go out the same day. Saturday shipping: From May through mid-July and Jan though mid-February we ship on Saturdays at no extra cost to you. You will receive an email notification when we receive your order and another email notifying you when your order has shipped.
Shipping Options
We offer free shipping for all USPS orders. We also offer FedEx Priority Overnight. Generally, we try to ship orders from our California warehouse the same day for those received by 2pm Pacific/5pm Eastern. Below are estimated delivery timelines beginning from the date your order is sent from our warehouse to USPS or FedEx.
- Free USPS Priority Mail - 2-3 business days
- FedEx Overnight - 1 business day (please note: FedEx does not deliver on Saturdays)
Returns
You can return your cards for a refund within 10 days after you receive your order by contacting us at support@criticalpass.com.
Policy for physical card purchases — Returns must be unopened and unused. You are responsible for shipping costs on the returned flashcards. We reserve the right to refuse any return. Unfortunately, we cannot refund shipping fees. We do not accept returns for orders purchased within 10 days of the February or July bar exams, as these items cannot be re-sold.
App access: Once a return is received and processed, any app access that was included with your purchase will be revoked and deleted.
Digital-only purchases — may be returned for a full refund within 7 days of purchase except purchases made between July 15-30 and Feb. 15-28.